JackpotCity Ontario Review 2024 - Is JackpotCity Casino legal in Ontario?

Yes indeed, JackpotCity Ontario is now a fully legal, casino-only gaming site, with no sportsbook component, licensed by the AGCO (license OPIG1236392) and an operating agreement with iGaming Ontario.  As a premier operator, with essentially all the casino games you could want, JackpotCity Casino is perhaps the best known online casino in the Canadian market, due to many years of advertising their free-to-play "dot-net" site during their years of operation in the so-called "grey market" for online gambling. They are a top, top casino option. However, their website is different from most, so if you check them out without registering, you might not see all you desire. We provide more context on this below, so keep reading. 

Even though they have only been a "legal" casino in Ontario since the market opened in 2022, know that their parent company, Super Group, which has its shares traded on the NYSE, is one of the largest gambling companies in the world.  They own several other casino and betting brands, like Betway, which look to be locally licensed and regulated in their key markets, when local legal frameworks give them this opportunity.  In other words, they are a top operator that you can trust.  If you are actually outside Ontario, know that you should look to read about JackpotCity for the "rest of Canada", as the Ontario version is only for people located in that province.

JackpotCity Ontario: Their preview site does not show you all that is available

If you just visit JackpotCity Ontario on your own to see what it looks like, you actually won't get a full preview of what is available to you.  For example, without registering, it looks like they do not have any live dealer games, but this is not the case.  Register for free to get a full view of all the available games and what your actual casino interface will look like.  Once you are registered, you will be able to see game categories of: Slots, Tables, Live Casino, Jackpots and a category called "For You".  If you look at "For You", you will see several sub-categories of mainly slots games, so you can find "New & Exclusive", "Popular", "Must Win Jackpots", "Best Releases", "Mini Jackpots", "Penny Slots", "Hot" and "Cold". 

The main "Slots" category lets you simply scroll the complete list of slots.  JackpotCity also has a search term utility.  Enter any search term and a live list of games will drop down, and you can simply click or tap to navigate directly to the game.  This is hugely helpful to directly find the games you want when there are so many to choose from.  You can "heart" your favourite games, which pins them to your "heart" list, which is essentially like a bookmark, so you can always quickly go back to your preferred games. 

In the end, just know that if you go to have a browse around JackpotCity Ontario, you won't see the full offering unless you register. It's free to do so.

Does JackpotCity allow for free play of games?

Yes. Once registered, you can play essentially all their RNG-based table and slots games for free.  However, you would not know this if you just visit, poke around their site, and do not register.  If you just visit JackpotCity without registering, you mainly get an informational website that does not give you the true feel of the casino site as you would experience it, or how everything works, including the ability to play most games for free. 

Once you've registered for free, you will see that each game essentially has two buttons, one for "Play" for real money play, and "Demo" for free play.  Not all Ontario casino sites offer this ability to play so many games without risking real cash.  This way, you can try all games you want and only actually play with real money once you've found the ones you like.

Does JackpotCity Ontario have live dealer casino games? If so, what kind?

Yes, but when you just visit JackpotCity to look them over, their landing pages show no indication of live dealer casino games.  However, we can confirm that they have a wide array of live casino games from both Evolution Gaming and Pragmatic Play studios.  This means you get many options for all manner of variations of Blackjack, Roulette and Baccarat.  JackpotCity also has these games in other languages, plus some of the more obscure live dealer games like Andar Bahar and Sic Bo. (Note that you cannot play live dealer games for free at any online casino. Only RNG-based games have demo versions.)

Does JackpotCity Ontario have Interac? JackpotCity ON banking methods

Yes. JackpotCity casino supports Interac e-transfers, which will work essentially no matter your Canadian banking or credit union institution.  If you are with either of TD or RBC, you may also use "Interac Online" to pay even quicker as part of your online browser session, where you simply confirm an Interac payment request, rather than send an e-transfer.  For more details on this, you may read about Ontario Interac online casinos.  JackpotCity Ontario also accepts Apple Pay, instant bank transfers by iDebit, the e-wallet MuchBetter, and pre-paid methods for deposits called paysafecard and Flexepin.  They of course also accept Visa and Mastercard credit and debit card payments, but debit cards are way better to use.  Credit card payments come with high interest charges to any gambling site in Ontario, since they are deemed as "cash advances".  Stick to debit and transfer methods for the most economical options with respect to fees.

Does JackpotCity Ontario actually have good jackpot games?

Since Ontario is its own market, not the same as the "rest of Canada", Ontario has several of its own games from the officially licensed gaming suppliers, and yes JackpotCity Ontario has many proper jackpot games.  At the time we reviewed their Ontario site, they had over 40 jackpot games, four of which had a progressive jackpot amounts where the top prize was greater than $1 million.

Can you play JackpotCity casino & slots games from your mobile?

Yes, you may.  JackpotCity Ontario has been optimized to support play on essentially all devices through your preferred Internet browser, whether it be your mobile phone, or a tablet.  Of course if you prefer to settle in behind your laptop or desktop, that is also supported. 

Does JackpotCity Casino Ontario have sports betting also?

No.  JackpotCity is a casino-only brand.  If you were hoping to register with an online slots or live dealer casino that also offered sports betting, you can read about our recommended legal Ontario Interac sportsbooks.  All the brands that we recommend have top-tier sports betting and excellent online casino offerings.  One of the brands listed, Betway Ontario, is actually owned by the same parent company as JackpotCity.

How do I contact customer support at JackpotCity Ontario?

From inside your account, you'll find a link for "Support" with a large question mark icon. Click or tap this to open the customer help portal.  There, you will find a comprehensive array of topics to address you potential issue, whether it be one of location detection (you must be in Ontario to play), 2-step verification, KYC document confirmation, withdrawal queries or just about anything else.  If you navigate to your most appropriate topic, and the written content there does not offer a solution to your issue, simply find the area below the main text.  You will see they are asking if this article was helpful.  If you need more help, click or tap "No" (it was not helpful).  This will then show you a link to open a live chat with a JackpotCity Ontario customer service agent.

JackpotCity Ontario bottom line

If you are looking for a pure casino game or online slots provider, with no need for a sportsbook option, JackpotCity should be a top-tier candidate for your consideration.  They have just about every kind of casino game you could look to enjoy. Crucially, they let slots and RNG table game players play nearly every game for free in "Demo mode".  The key thing to remember when you look to check them out and size them up, you can't really get a good feel for their platform until you register for free.  Most other casino platforms give you a better preview of their gaming product without having to sign up.  While this might feel like a bit of a pain, you know that JackpotCity Casino is one of the top handful of online casino brands in Ontario and across Canada.  Have a little faith, register and have a look for yourself. 

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